130K–150K USD / year
Director, Customer Success
Customer successOn-site — Lindon, UT
Published on 2026-09-19
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About this role
The Director of Customer Success will focus on operational excellence and customer experience delivery in a high-growth fintech environment. The role involves leading teams, developing strategic support frameworks, and using data-driven insights to enhance customer support functions.
About the company
Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.
The team
Customer Support team
What you'll do
- Direct high-performing customer support teams
- Lead development of senior customer support managers
- Develop strategic support frameworks with KPIs
- Create scalable processes for customer experiences
- Partner cross-functionally with various departments
- Implement data-driven approaches for support metrics
- Oversee technology implementation for call centers
- Collaborate on resources and training for new hires
What we're looking for
- 7+ years of experience in customer-facing teams
- 5 years in call center or customer support leadership
- Proven track record of operational efficiency
- Experience in building and scaling teams
- Strong strategic planning capabilities
- Exceptional communication and leadership skills
- Data-driven decision-making experience
- Budget and resource management for support operations
Nice to have
- Familiarity with workforce management principles
- Experience implementing quality assurance programs
- Scaling support functions from startup to growth stage
- Background in contact center technologies
- Proficiency with customer support platforms
- Ability to influence product roadmap with feedback
- Managing both hybrid and in-office teams
- Knowledge of support automation technologies
Benefits
- 401(k) plan with dollar-for-dollar employer match
- Top-tier health, dental, and vision plans
- Competitive time off and parental leave
- Unlimited access to financial tools and professionals
- Enhanced mental health support for employees
- Fertility healthcare benefits
- Student loan resource assistance
- Monthly work-from-home stipend