184K–271K USD / year
Director, IT Operations and Infrastructure
OperationsHybrid — Oakland, California
Published on 2026-09-30
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About this role
The Director of IT Operations will lead global helpdesk operations and corporate IT services, ensuring that employees have the necessary tools and support to be productive and secure. This role involves both strategic development and hands-on problem-solving within IT operations.
About the company
Marqeta provides modern card issuing and payment infrastructure for fintechs and brands. It enables companies to create, control, and authorize card programs programmatically.
The team
IT Operations and CyberSecurity
What you'll do
- Lead helpdesk operations and VIP IT support functions
- Own incident management and escalation processes
- Define and execute an end-user compute strategy
- Lead endpoint engineering for device configurations
- Own the strategy for core collaboration and productivity platforms
- Collaborate on enterprise AI strategy incorporation
- Build and mentor high-performing teams
- Foster a culture of operational excellence
What we're looking for
- Bachelor's degree in Information Technology or related field
- 8+ years of progressive IT experience
- 3+ years in a management role
- Experience with helpdesk or IT support operations
- Hands-on background in endpoint engineering and hardware asset management
- Experience with corporate collaboration and SaaS platforms
- Proven ability to manage vendor relationships
- Strong cross-functional collaboration skills
Nice to have
- Experience in financial services, fintech, or regulated industries
- Relevant industry certifications like ITIL or CompTIA
Benefits
- Competitive health insurance options
- Flexible time off policy
- Retirement savings with company contribution
- Equity opportunities
- Family-forming benefits and parental leave
- Free therapy and professional coaching sessions
- Monthly stipend for remote work
- Development dollars for employee growth