Director, Observability Architects (Americas)

About this role

Lead and grow Grafana Labs’ Americas Observability Architects practice, guiding customers through platform onboarding, adoption, retention, and expansion. Set regional strategy, develop customer programs, and bring customer and market feedback to internal teams and product direction.

About the company

Grafana Labs builds open-source and commercial observability tools for metrics, logs, and traces, centered on Grafana dashboards. It helps teams monitor infrastructure and applications and investigate incidents.

What you'll do

• Own regional planning, execution, outcomes, and engagement reporting.
• Drive customer adoption, retention, and expansion in partnership with AMER Sales leadership.
• Serve as executive sponsor for key customers and share customer feedback internally.
• Recruit, onboard, mentor, and manage a team of Observability Architects.
• Develop customer programs, materials, and internal and external enablement content.
• Use AI tools while maintaining human oversight and customer contact.

What we're looking for

• At least 3 years leading teams and 5 years in high tech in customer-facing and leadership roles.
• Experience managing managers and coaching leaders.
• Experience mentoring, developing, and managing employee performance.
• Strong technical knowledge and interest in retaining technical skills as a leader.
• Experience with open-source or cloud-first, product-led go-to-market programs.
• Observability knowledge, particularly Grafana or competing monitoring, data, and visualization products.
• Strong communication, problem-solving, and adaptability skills.
• Ability to work effectively with remote teams and diverse customers.

Nice to have

• Experience as a TAM Manager, Customer Success Manager, SE Manager, or Architect.

Benefits

• Restricted Stock Units (RSUs).
• 30 days of annual leave per year, including 3 Grafana Shutdown Days.
• In-person onboarding.