220K–220K SGD / year
Director of Customer Success, APAC - Industrial
Customer successRemote — Singapore, Malaysia
Published on 2026-09-07
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About this role
Lead customer success across APAC for an industrial intelligence platform used in process manufacturing. Manage Customer Success Managers and Analytics Engineers, building customer success strategies and relationships that drive customer value, retention, and expansion.
About the company
Seeq provides advanced analytics software for process manufacturing industries to turn industrial time-series data into operational insights.
What you'll do
- Develop customer success strategies aligned with company goals and customer objectives.
- Build trusted relationships with enterprise customers.
- Manage gross retention, net revenue retention, and expansion targets.
- Lead, recruit, and develop Customer Success Managers and Analytics Engineers.
- Analyze customer performance data and optimize customer success processes.
- Resolve customer escalations and coordinate with sales, marketing, analytics engineering, and operations.
What we're looking for
- 7–10 years of people management experience.
- At least 10 years of enterprise software experience.
- Understanding of enterprise SaaS business motions and customer lifecycle.
- Proven enterprise customer management skills.
- Experience in process manufacturing industries such as oil and gas, chemicals, pharma, power, or materials, metals, and mining.
- Able to work in a fast-paced scale-up environment and build relationships at all levels.
Nice to have
- Bachelor’s degree, MBA, or equivalent experience.
Benefits
- Unlimited PTO.
- Internet and mobile phone reimbursements.
- Vacation bonus program.
- Home office allowance.