98K–112K GBP / year
Director of Operations - UK
OperationsRemote — UK
Published on 2026-10-23
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead UK field operations for the installation and maintenance of shelf cameras at retail partners. Build and develop the operations team, manage deployment and service performance, and improve delivery through clear processes, metrics, and cross-functional collaboration.
About the company
Focal Systems uses computer vision and deep learning to automate shelf monitoring for brick-and-mortar retailers, reducing manual scanning and improving in-store operations.
What you'll do
- Lead and develop the UK field operations team responsible for camera installation and maintenance
- Plan deployments, including scheduling, logistics, installation, quality checks, and ongoing maintenance
- Own field-service performance and SLA delivery, prioritising work and resolving issues
- Define, track, and report field performance metrics
- Partner with executives on UK goals, budgets, and operational strategy
- Improve processes to increase speed, quality, and efficiency
- Coordinate with Product, Engineering, Supply Chain, and Customer Success on field insights and deployment playbooks
- Manage retail partner relationships, third-party service providers, escalations, and field health and safety
What we're looking for
- 5+ years in operations leadership, managing people, processes, and budgets
- Experience leading multi-site field operations, installation, or service teams; hardware deployment experience preferred
- Knowledge of budgeting, customer service, logistics, and people management
- Ability to use data and KPIs to improve operational efficiency and productivity
- Experience creating processes and structures for growth and changing business needs
- Experience with account management and customer success, including senior customer stakeholders
- Excellent written and verbal communication
- Able to work independently and travel regularly within the UK
Nice to have
- Knowledge of retail or grocery operations
- Familiarity with retail technology, such as POS or inventory management systems
- Experience managing third-party installers, contractors, or service partners
- Lean Six Sigma or similar process improvement certification
- Experience in a high-growth startup or scale-up
Benefits
- Stock options
- Generous paid time off
- Pension
- Sick leave
- Parental leave
- Learning and development budget