226K–242K USD / year
Director of Product Design
DesignRemote — United States
Published on 2026-10-22
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead Help Scout’s product design function as a player/coach, developing a small team while staying close to design work. Set the standards and operating model for design, oversee the design system, and guide how trustworthy AI experiences are created across the product.
About the company
Help Scout provides customer service software designed to help businesses deliver exceptional support experiences. The company focuses on building tools that enhance communication and collaboration between teams and their customers.
The team
Product Design team; reports to the Chief Product Officer and works with the Experience Leadership Team.
What you'll do
- Manage and develop product designers while providing critique, design reviews, and occasional hands-on design work.
- Establish design principles, standards, and decision records that scale quality across teams and AI-assisted workflows.
- Set priorities and resourcing for the Help Scout Design System and drive adoption across Product and Engineering.
- Own the company’s approach to trustworthy AI experiences and ensure consistent application across the product.
- Evolve design workflows, tools, and collaboration with Product and Engineering as AI accelerates delivery.
- Partner with Product and Engineering leadership on product direction and design investment.
- Allocate design capacity across workstreams based on business priorities.
- Partner with Brand Design to maintain cohesion between marketing and in-product experiences.
What we're looking for
- 10+ years of product design experience, including 3+ years managing designers.
- Experience owning a product’s user experience and leading the people responsible for it.
- Strong design judgment and craft, including experience simplifying complex B2B software.
- Experience building or evolving an adopted design system.
- A strong point of view on AI in product design; uses AI in their own design practice.
- Experience managing and empowering principal- or staff-level designers.
- Technically fluent and skilled at partnering with Product and Engineering using data and customer research.
- Excellent written communication and remote leadership skills.
Benefits
- Equity.
- Flexible time off.
- 12 weeks of fully paid parental leave.
- Home office stipend.
- Coworking stipend up to $300 per month.
- Annual professional development stipend of $1,800.
- Health insurance for employees and dependents in the U.S. or Canada.