Director of Product, Digital Guest Journey

About this role

Lead the strategy, roadmap, and success of Canary Technologies’ Digital Guest Journey product. Set a multi-year product vision, identify high-impact opportunities, and connect product outcomes to business results while working closely with enterprise customers and cross-functional partners.

About the company

Canary Technologies provides hospitality software for hotels, covering guest messaging, digital check-in, and property operations.

What you'll do

• Own the product strategy and multi-year roadmap for the Digital Guest Journey
• Identify opportunities using customer feedback, data, sales insights, and competitive analysis
• Build ongoing relationships with hotel operators and enterprise clients
• Connect product metrics and decisions to revenue, margin, and churn
• Lead technical discussions about architecture, integrations, and trade-offs
• Align engineering, sales, customer success, and design around shared outcomes

What we're looking for

• 10+ years of product management experience
• At least 2–3 years in a senior or director-level product role at an enterprise SaaS company
• Track record of identifying high-impact problems and shaping product direction
• Ability to explain product decisions in terms of business metrics and outcomes
• Technical depth to discuss product architecture and integrations with engineers and enterprise clients
• Experience driving cross-functional alignment without organizational authority
• Accountability through product launch, onboarding, and early adoption

Nice to have

• Stock option grant, subject to board approval

Benefits

• Unlimited PTO
• Company holidays and monthly Canary Days
• Birthday holiday
• Travel stipend for visits to company hubs
• Hotel stay credit at Canary hotels
• At least 30% off select partner hotel rates
• Personal development budget
• Professional development stipend