Distribution Administration Officer

About this role

Provide administrative and data-analysis support to Wave’s distribution and agent operations teams. The role supports field-team performance, payroll and budgets, distributor administration, and operational reporting.

About the company

Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.

The team

Distribution and agent operations teams

What you'll do

• Analyze performance data and create dashboards and regular reports for stakeholders.
• Improve data-reporting processes and collaborate with other teams on performance metrics.
• Coordinate meetings and training for agents and distributors.
• Support distributor recruitment, contracts, attendance, platform access, and timely payments.
• Monitor operational budgets, supplies, and compliance with internal processes.
• Track distributor performance and calculate bonuses for payment files.

What we're looking for

• Bachelor’s degree in a business field.
• Experience supporting salespeople, agents, or retail networks in an administrative or back-office role.
• Experience running payroll for 20 or more people and strong knowledge of Malawi labour laws.
• Advanced spreadsheet skills and strong data analysis and visualization abilities.
• Work authorization in Malawi.

Nice to have

• Experience providing administrative support to field teams.
• Strong organization, attention to detail, communication, and independent follow-through.

Benefits

• Health insurance for the employee and dependents.
• 26 weeks of parental leave for mothers and 4 weeks for fathers.
• Subsidized childcare upon returning to work.
• Airtime reimbursement.
• Free food and office space.
• Performance reviews twice a year and potential bonuses for eligible employees.