86K–146K USD / year
Ecosystem Operations Specialist
OperationsRemote — Canada, United States
Published on 2026-10-23
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About this role
Support GitLab’s partner go-to-market operations, from partner setup and deal registration through quoting, ordering, and post-sales support. Improve data quality and workflows, resolve standard operational issues, and route exceptions to the appropriate decision-makers.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Ecosystem team
Stack
SalesforceImpartnerTableauSQLSnowflake
What you'll do
- Execute partner-sourced and partner-influenced workflows, including account setup, deal registration, referrals, approvals, and issue resolution.
- Process partner quote requests and purchase orders, and coordinate transaction readiness with Sales, Deal Desk, Billing, and Finance.
- Support partner onboarding, licensing, certifications, rebates, eligibility, authorizations, and channel pricing workflows.
- Monitor partner and Salesforce data quality, support month-end controls, and prepare operational reports and dashboards.
- Investigate recurring process issues and support system changes, automation, and self-service improvements.
- Maintain process documentation and deliver operational training and office hours.
What we're looking for
- Experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations role.
- Experience with quote-to-cash processes, CPQ tools or commercial systems, Salesforce, and partner-management systems or portals.
- Strong spreadsheet, analytics, dashboarding, problem-solving, and prioritization skills.
- Hands-on experience using generative AI tools to improve operational productivity and quality.
- Clear written and verbal communication skills and experience collaborating across business functions.
Nice to have
- Experience with Impartner or similar tools.
- SQL or Snowflake experience.
- Interest in GitLab and open source software.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Parental leave
- Growth and development fund
- Benefits supporting health, finances, and well-being
- Team member resource groups