102K–110K USD / year
Email Deliverability Specialist
OtherRemote — Americas
Published on 2026-10-10
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About this role
The Email Deliverability Specialist will help customers improve their email deliverability by diagnosing issues and advising on best practices. This role involves collaboration with various teams and requires handling complex technical cases.
About the company
Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.
The team
Deliverability program within Technical Support
What you'll do
- Act as a trusted deliverability advisor to customers
- Audit sender setup and monitor reputation
- Work with Engineering on technical issues
- Identify acceptable use policy violations
- Equip CSMs and Technical Support with knowledge
- Improve processes, tools, and resources
What we're looking for
- 2-4 years of experience in email deliverability
- Deep understanding of email authentication
- Proficiency with provider data tools
- Working knowledge of email compliance standards
- Experience building processes or training
- Excellent written and verbal communication
Nice to have
- Participation in deliverability communities
- Experience with Customer Success teams
Benefits
- 100% coverage of medical, dental, vision, mental health premiums
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Hiring process
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60 minute Case Study Review call
- 30 minute video call with potential Team Member
- 30 minute final video call with Senior Leadership