Engineering Manager, Marketing Technology

About this role

Lead the teams responsible for Airbnb’s end-to-end communications platform, including customer journey orchestration and message delivery. Set technical direction and deliver a platform transformation focused on reliability, observability, and production-ready AI agent capabilities.

About the company

Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.

The team

Marketing Technology organization; Orchestration and Delivery teams.

Stack

What you'll do

• Set technical direction and lead roadmap delivery for the Orchestration and Delivery teams.
• Drive platform consolidation, end-to-end observability, and SLA-based delivery improvements.
• Oversee production agentic systems, including orchestration, lifecycle testing, smart scheduling, and on-call triage.
• Develop engineers through coaching, career planning, and technical skill development.
• Own SLOs, on-call operations, incident reviews, runbooks, and messaging vendor escalations.
• Coordinate cross-team dependencies and communicate prioritization decisions.

What we're looking for

• 5+ years of software engineering experience and 4+ years managing platform or infrastructure teams.
• Experience leading teams that build and operate production-grade agentic systems.
• Strong distributed-systems experience, including event-driven architectures, message queues or streaming, workflow orchestration, and multi-provider integrations.
• Track record operating customer-facing services with SLOs, on-call programs, and incident management.
• Experience managing engineers at varied seniority levels and supporting career growth.
• Experience managing cross-team platform dependencies and priorities.
• Track record delivering complex, multi-quarter roadmaps, migrations, or legacy-system consolidations.
• Daily use of AI tools and experience leading genuine AI-assisted engineering adoption.

Nice to have

• Experience with large-scale email, SMS, push, or WhatsApp infrastructure.
• Experience with customer journey orchestration, marketing automation, or lifecycle messaging.
• Familiarity with agent frameworks and their production limitations.
• Experience with observability and business-impact alerting for asynchronous pipelines.
• Experience managing 24/7 on-call services with external SLAs or vendor dependencies.

Benefits

• Bonus eligibility
• Equity eligibility
• Employee Travel Credits