85K–100K CAD / year
Enquêteur ou enquêteuse en situation de crise communautaire
OperationsWorkplace — Canada
Published on 2026-10-16
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Community Crisis Management team at Airbnb is looking for a Community Crisis Investigator to manage crisis cases and coordinate effective interventions during serious security incidents. Responsibilities include evaluating incidents, communicating with stakeholders, and identifying systemic improvements to prevent future issues.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
What you'll do
- Evaluate incoming incidents and recommend crisis protocol activation
- Manage documentation and stakeholder communications
- Identify policy gaps and report issues for systemic improvement
- Collaborate with cross-functional teams
What we're looking for
- 6+ years in customer support or crisis management
- Experience with cross-functional collaboration
- Strong organizational skills and attention to detail
- Ability to remain calm in stressful situations
Nice to have
- Experience in victim advocacy or emergency response
- Ability to work a flexible schedule