130K–210K USD / year
Enterprise CSM
Customer successRemote — United States, Canada
Published on 2026-10-14
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About this role
Manage enterprise customer relationships at LocalStack, a platform for local cloud development and testing. The role focuses on retention, onboarding, deeper product adoption, and organic account growth across engineering teams.
About the company
LocalStack is a local cloud emulator that lets developers and AI agents build and test AWS cloud applications on their machines.
The team
Revenue and Customer Success
What you'll do
- Maintain gross revenue retention above 90% and forecast renewals accurately.
- Manage a portfolio of 20–30 accounts and onboard new customers.
- Increase adoption of advanced features, including CI integration and Cloud Pods.
- Find opportunities to expand accounts into new teams and use cases, including Azure and Snowflake.
- Coordinate account success plans with TAMs, AEs, and Product; improve playbooks and KPIs.
What we're looking for
- 5+ years in SaaS Customer Success or account management, including 2+ years with enterprise clients.
- Experience managing 20–30 accounts and engaging stakeholders from engineers to engineering directors.
- Experience leading end-to-end renewals, procurement, pricing discussions, and negotiations.
- Track record of strong retention and customer adoption.
- Technical fluency with cloud infrastructure, CI/CD workflows, and developer tooling.
- Experience using a CRM such as HubSpot and AI tools such as Claude.
Nice to have
- Customer Success experience in developer tooling or DevOps SaaS.
- Experience at a high-growth startup or scale-up.
Benefits
- Equity
- Private medical insurance
- 401(k)
- Unlimited PTO
- Annual company retreat