100K–130K GBP / year
Enterprise Customer Success Manager
Customer successHybrid — London
Published on 2026-10-04
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About this role
The Enterprise Customer Success Manager will oversee onboarding and integration for enterprise customers, ensuring value delivery from the platform over time. This role involves building strong relationships, addressing customer needs, and identifying upsell opportunities.
About the company
incident.io is an incident management platform that helps engineering teams declare, coordinate, and learn from production incidents with structured workflows and tooling.
What you'll do
- Lead onboarding and training for new enterprise customers.
- Maintain strategic relationships with key stakeholders.
- Address customer challenges proactively.
- Drive expansion opportunities by aligning offerings with customer goals.
- Champion the customer voice in internal discussions.
What we're looking for
- Experience managing enterprise accounts.
- Ability to engage with technical stakeholders.
- Strong commercial instincts.
- Experience in customer onboarding for enterprise-level tools.
- Knowledge of best practices in enterprise customer success.
Benefits
- Private medical insurance.
- Competitive annual leave.
- First Friday of every month off.
- Enhanced pension contributions.
- Meaningful equity options.
- Unlimited AI spend for professional development.
- Generous parental leave.
- Budgets for setup and personal investment.