100K–130K USD / year
Enterprise Customer Success Manager
Customer successHybrid — Cambridge, MA
Published on 2026-10-28
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About this role
Own customer success for an approximately $2.5M ARR portfolio of enterprise and mid-market B2B distributor accounts. Drive adoption, renewals, and customer growth through consultative business conversations, data-informed recommendations, and cross-functional problem-solving.
About the company
Proton.ai is a technology company specializing in artificial intelligence solutions aimed at optimizing operations and decision-making processes for businesses. They serve a diverse range of industries by offering innovative software applications and strategic expertise.
What you'll do
- Understand customers’ business models, sales processes, and growth goals.
- Lead conversations with customers about revenue, productivity, and business outcomes.
- Build trusted relationships with customer representatives, managers, and executives.
- Use usage data to identify opportunities and prepare recommendations for Executive Business Reviews.
- Identify expansion opportunities and partner with Sales to pursue them.
- Flag account risks early and coordinate plans to address them.
- Support adoption from implementation through renewal and share customer insights internally.
- Use AI tools and agents to uncover insights, automate work, and solve customer problems.
What we're looking for
- 3–4+ years in Customer Success or a similar customer-facing B2B SaaS role.
- Strong consultative communication skills, including confidence with executives.
- Able to manage ambiguity, take ownership, and follow through on customer issues.
- Understanding of how teams adopt and sustain use of new tools.
- Technically curious and willing to learn CRM, data, and AI tools.
Nice to have
- Experience at an early-stage company.
Benefits
- Equity
- Full benefits