74K–110K SGD / year
Enterprise Support Specialist
Customer successOn-site — Singapore
Published on 2026-09-24
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About this role
As an Enterprise Support Specialist at Stripe, you will be instrumental in providing technical support and improving user experiences. Your role involves collaborating with cross-functional teams, troubleshooting complex technical issues, and optimizing support processes using your knowledge of SQL and APIs.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
What you'll do
- Analyze and troubleshoot complex technical issues through user interactions.
- Develop product expertise and resolve user issues.
- Optimize and scale support processes for better efficiency.
- Lead initiatives to hit key performance metrics.
- Create documentation for user self-service.
- Collaborate with Product and Engineering teams for improvements.
- Lead cross-functional projects to identify process inefficiencies.
What we're looking for
- Business-level proficiency in Mandarin.
- 4+ years in a customer-facing product support role.
- Proficiency in SQL for data analysis.
- Experience working with APIs.
- Strong problem-solving skills.
- Stakeholder management experience.
- Project management skills.
Nice to have
- Strong data analysis skills.
- Ability to explain technical concepts to diverse stakeholders.