105K–115K USD / year
Expansion Account Manager
Customer successHybrid — San Francisco
Published on 2026-09-17
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About this role
The Expansion Account Manager will engage with fast-growing startups, managing client relationships and focusing on customer retention and growth. The role requires collaboration with multiple teams and utilizes AI to enhance account management strategies.
About the company
incident.io is an incident management platform that helps engineering teams declare, coordinate, and learn from production incidents with structured workflows and tooling.
The team
Customer Success
What you'll do
- Manage a book of commercial customers end to end
- Identify opportunities for growth within customer accounts
- Facilitate expansion discussions and renewals
- Collaborate with CS and GTM teams for account insights
What we're looking for
- Experience in expansion account management
- Comfortable engaging with C-level executives
- Persistence in challenging deal scenarios
- Familiarity with AI tooling and its applications
Nice to have
- Experience in a startup environment
- Interest in AI and innovative workflows
Benefits
- Market-leading private medical insurance
- Competitive PTO
- First Friday of every month off
- Enhanced 401k contributions
- Meaningful equity opportunities
- Unlimited AI spend
- Generous parental leave
- $1000 setup investment and $500 personal development budget