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Field Officer
OperationsOn-site — Yaoundé, Cameroon
Published on 2026-11-10
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About this role
Manage Wave’s field operations and product rollout in Yaoundé, with possible travel to other locations in Cameroon. Build and support the local agent network, onboard users, monitor agent performance and compliance, and promote excellent customer service.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Recruit, train, and support agents, including on product use, contracts, rebalancing, and fraud management
- Recruit and onboard users to Wave products
- Monitor agent quality, compliance, cash and float availability, branding, and equipment
- Visit agents to assess performance and report emerging risks
- Address underperforming agents, including closure and recovery of Wave equipment
- Serve as the primary contact for agency networks in the territory
- Coordinate with field officers in other locations
What we're looking for
- Fluent French; medium-level English
- At least 2 years of relevant experience managing an agent network in Cameroon
- At least 1 year of experience managing field-based teams
- Familiarity with Yaoundé or the relevant region
- Authorization to work in Cameroon
- Comfortable with field operations and travel
- Able to use Excel and learn new tools
Nice to have
- Good command of an additional local language
Benefits
- Health insurance for the employee and dependents
- Airtime reimbursement
- Food allowance