Field Officer

About this role

Manage Wave’s field operations as it launches in the DRC, building and supporting its agent and merchant network. Oversee agent training, compliance, branding, liquidity, and performance while gathering feedback from users and local partners.

About the company

Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.

What you'll do

• Ensure agents meet quality standards and comply with legal and company requirements
• Train agents on Wave’s applications, contracts, rebalancing, and fraud management
• Coordinate with teams on agent branding, equipment, and cash and float availability
• Visit agents regularly to assess performance and report risks
• Close underperforming agents and recover Wave equipment and branding materials
• Serve as the primary contact for agency networks in the assigned territory
• Promote excellent customer service among distributors and agents

What we're looking for

• Fluent in English and French; an additional local language is preferred
• 2–3 years of experience in field sales, microfinance, telecoms, or fintech
• Willingness to travel extensively within the assigned zone
• Comfort working in fast-paced and challenging field conditions
• High integrity and reliability
• Comfortable using Excel and learning new tools

Nice to have

• Experience working with informal merchants, market vendors, or agent networks
• Good command of an additional local language

Benefits

• Health insurance premiums covered for employees and dependents
• 26 weeks of parental leave for mothers and 4 weeks for fathers
• Subsidized childcare upon returning to work
• Subsidized gym memberships and fitness classes
• Airtime reimbursement