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Field Officer
OperationsOn-site — Conakry, Guinea
Published on 2026-10-30
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About this role
Manage Wave’s field operations and agent network as the company launches its business in Guinea. The role focuses on agent quality, training, compliance, liquidity, risk management, and customer service, with travel to field locations as needed.
About the company
Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.
What you'll do
- Ensure agents meet quality standards and comply with legal and company requirements
- Train agents on Wave applications, contracts, rebalancing, and fraud management
- Coordinate agent branding, equipment, and cash and float availability
- Visit agents to assess performance, identify risks, and report issues
- Close underperforming agents and recover Wave equipment and branding materials
- Serve as the primary contact for agency networks in the territory
- Promote excellent customer service among agents and distributors
What we're looking for
- Fluent in English and French, with a good command of Malinke, Soussou, and Poular
- At least 2 years of relevant experience managing an agent network in Guinea
- At least 1 year of experience managing field-based teams
- Work authorization in Guinea
- Comfortable using Excel and learning new tools
Nice to have
- Strong communication, organization, and independent follow-through
- Interest in field operations and problem-solving