Field Officer

About this role

Manage Wave’s field operations and product rollout in an assigned Malawian territory. The role focuses on building and supporting agent and distributor networks, onboarding users, monitoring performance and compliance, and promoting adoption of Wave’s financial services.

About the company

Wave provides financial software solutions tailored for small businesses, focusing on simplifying accounting, invoicing, and payment processing. Their user-friendly platform helps entrepreneurs manage their finances efficiently, promoting business growth.

What you'll do

• Recruit, train, and manage agents and distributors in the assigned territory.
• Recruit users and onboard them to Wave products.
• Monitor agent quality, compliance, cash and float availability, and performance through field visits.
• Manage agent risks and address underperformance, including closing agents and recovering Wave equipment.
• Guide distribution activities, including territory planning, team coaching, onboarding, and progress monitoring.
• Promote excellent customer service and coordinate with field officers in other locations.

What we're looking for

• At least 3 years of relevant experience managing an agent network in Malawi, including at least 1 year managing field-based teams.
• Proven sales ability and experience identifying customer needs.
• Exceptional written and verbal communication skills in English and a local language.
• Strong interpersonal and relationship-building skills.
• Willingness to relocate to an assigned territory.
• Comfortable using Excel and learning new tools.

Nice to have

• Detail-oriented, proactive, and able to manage priorities independently.
• Enjoys fieldwork and working both independently and collaboratively.
• Creative, curious, tenacious, and comfortable learning from failure.

Benefits

• Health insurance for the employee and dependents.
• Airtime reimbursement.
• Lunch and field facilitation provided.