45K–60K GBP / year
Field Service Manager - South, UK
OperationsRemote — London, UK
Published on 2026-11-10
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About this role
Manage field service operations across southern UK, overseeing store installations, maintenance SLAs, projects, contractors, and internal teams. The role combines people leadership and customer coordination with site visits, hands-on installation and maintenance work, and regional inventory and safety oversight.
About the company
Focal Systems uses computer vision and deep learning to automate shelf monitoring for brick-and-mortar retailers, reducing manual scanning and improving in-store operations.
What you'll do
- Coordinate store installations and renovations, delivering projects on time and within budget
- Manage regional maintenance SLAs and communicate project updates to customers and internal stakeholders
- Lead, train, hire, and manage the performance of team members
- Coordinate third-party contractors and assess their performance
- Visit customer sites to check work quality, enforce safety standards, and carry out installations and maintenance
- Manage regional inventory and ensure field teams have necessary equipment
What we're looking for
- Experience in field service management, installations, or a related industry
- Strong leadership, team management, communication, and organisational skills
- Ability to coordinate multiple projects and teams across locations
- Full, valid UK driving licence and reliable personal vehicle
- Working smartphone
- Proficiency with basic reporting tools and Google Workspace
- Willingness to travel as needed
Benefits
- Stock
- Paid time off
- Pension
- Sick leave
- Parental leave
- Learning and development budget