20–20 GBP / hour
Field Service Team Lead (Installations)
OperationsOn-site — Newcastle upon Tyne, UK
Published on 2026-10-06
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead on-site installations of retail camera systems across customer locations, primarily during night shifts. Coordinate and support field technicians, ensure installations meet quality and safety standards, and deliver against schedule and performance KPIs. The role is a six-month fixed-term contract with at least 30 hours per week and possible extension.
About the company
Focal Systems uses computer vision and deep learning to automate shelf monitoring for brick-and-mortar retailers, reducing manual scanning and improving in-store operations.
What you'll do
- Lead and coordinate technicians during customer-site installations
- Install, connect, configure, and verify camera hardware
- Conduct site checks and brief the team before installation work
- Serve as the on-site customer contact and resolve or escalate issues
- Review completed installations and maintain accurate work records
- Train and support team members, enforce safety procedures, and meet quality and speed KPIs
What we're looking for
- Experience in field service, installation, construction, or a related technical role, including some leadership experience
- Ability to lead and coordinate a small team under time pressure
- Technical troubleshooting skills for hardware and software
- Proficiency with power tools and installation equipment
- Physical stamina for demanding work lasting up to nine hours
- Valid UK driving licence and reliable transportation
- Availability for night shifts and weekends
Benefits
- Paid time off
- Pension
- Sick leave