20–20 GBP / hour
Field Service Team Lead (Installations) – Birmingham, UK
OperationsOn-site — Birmingham, UK
Published on 2026-10-19
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About this role
Lead on-site teams installing Focal Systems’ camera hardware at retail customer locations. The role involves night and weekend work, hands-on installation and troubleshooting, customer coordination, and ensuring projects meet quality, safety, and speed targets. This is a six-month fixed-term contract for at least 30 hours per week, with a possibility of extension.
About the company
Focal Systems uses computer vision and deep learning to automate shelf monitoring for brick-and-mortar retailers, reducing manual scanning and improving in-store operations.
What you'll do
- Lead and coordinate technicians, assigning tasks and keeping installations on schedule
- Install and configure camera hardware and oversee the team’s work
- Conduct site checks and briefings, and act as the on-site customer contact
- Review and sign off installations against quality standards
- Track work, parts, and time using company tools
- Train team members and enforce safe use of tools and installation procedures
- Meet team speed and quality KPIs
What we're looking for
- Previous field service, installation, construction, or related technician experience, including leadership or supervisory experience
- Valid UK driving licence and reliable transportation
- Technical troubleshooting skills and proficiency with power tools
- Ability to work nights and weekends
- Physical stamina for demanding work on your feet for up to nine hours
- Strong communication, attention to detail, and time-management skills
Benefits
- Paid time off
- Pension
- Sick leave