Forward Deployed Engineer

About this role

Help Sentry’s largest customers get value from its observability platform through hands-on implementation and engineering support. Work directly in customer codebases to set up integrations, instrumentation, dashboards, alerts, and migrations, while helping establish Sentry’s forward-deployed engagement model.

About the company

Sentry provides monitoring and error tracking tools designed to help software teams identify and fix issues in real-time. The company serves developers and organizations seeking to enhance their application's reliability and performance through data-driven insights.

The team

Sales

Stack

What you'll do

• Translate customer goals into implementation plans, workshops, and best practices.
• Submit pull requests to configure Sentry in customer codebases.
• Add custom telemetry for critical user journeys and build related dashboards and alerts.
• Lead migrations from other observability tools to Sentry.
• Work safely within customer-approved access and scope, testing changes before delivery.
• Create repeatable playbooks and tooling from deployment work.
• Share customer learnings with Product and Engineering.

What we're looking for

• 3+ years of combined software engineering and solutions engineering or implementation experience.
• At least 1 year of forward-deployed engineering experience.
• Hands-on experience with programming languages and frameworks such as JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, or mobile technologies.
• Excellent communication and presentation skills with engineers and engineering leaders.
• Strong problem-solving skills and a can-do mindset.

Nice to have

• Experience with observability, APM, or error-monitoring tools.
• Experience migrating customers from another vendor.
• Experience building a forward-deployed or customer engineering function.

Benefits

• Equity grants
• Paid time off
• Group health insurance
• Incentive compensation