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Forward Deployed Engineer, Managed Services
OtherRemote — Hyderabad, India
Published on 2026-09-18
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About this role
This role involves building AI Agents for customers, enhancing their usage and value from the Outreach platform. The engineer will manage strategic accounts, providing consulting and technical support while driving outcomes and adoption.
About the company
Outreach is a sales execution platform for managing sequences, conversations, and pipeline workflows. It helps revenue teams engage prospects and run more consistent outbound processes.
The team
Managed Services team
What you'll do
- Own a portfolio of strategic accounts
- Guide customers through best practices
- Configure and troubleshoot in real time
- Work closely with Customer Success and Account Executives
- Influence customer outcomes
- Manage results against KPIs
- Support renewal rates and minimize churn
What we're looking for
- Strong technical fluency in AI and Outreach's capabilities
- Experience in consulting or project management
- Ability to work with customers to drive adoption
Benefits
- Night-shift allowance