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Forward Deployed Engineer, Onboarding Services
Customer successWorkplace — Eastern or Central United States
Published on 2026-11-12
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About this role
Guide new Outreach customers through onboarding and implementation, helping them configure the platform and achieve adoption goals. Advise customers on go-to-market strategy, change management, and platform best practices, while coordinating with internal teams to ensure smooth handoffs and capture feedback.
About the company
Outreach is a sales execution platform for managing sequences, conversations, and pipeline workflows. It helps revenue teams engage prospects and run more consistent outbound processes.
The team
Professional Services
What you'll do
- Lead customer onboarding and implementation after purchase
- Advise customers on platform best practices, go-to-market strategy, technical configuration, and change management
- Help customer teams drive adoption and achieve KPIs
- Coordinate across Sales, Presales, Customer Success, Education, Support, Product, and Engineering
- Document the customer journey, ensure seamless handoffs, and capture customer feedback
- Use AI and usage data to clarify requirements and identify adoption risks
What we're looking for
- Experience advising customers through software implementation and onboarding
- Ability to guide customers on technical configuration, adoption, and change management
- Strong cross-functional collaboration and customer communication skills