115K–135K USD / year
Forward Deployed Engineer, Triage (SF)
Customer successHybrid — San Francisco, California, United States
Published on 2026-10-24
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own technical support for a portfolio of customer accounts, diagnosing API and integration issues and helping customers get value from AssemblyAI’s voice AI products. Build and improve AI agents that handle first-line customer support, and feed customer insights back into product, engineering, research, documentation, and SDK improvements.
About the company
AssemblyAI specializes in providing advanced speech recognition and AI-driven audio intelligence solutions, enabling businesses to integrate powerful voice capabilities into their applications. The company serves a diverse range of industries with innovative products and services.
The team
Triage team
Stack
PythonREST APIsClaude CodeCodexSQL
What you'll do
- Own customer accounts spending up to $50K annually and resolve technical issues.
- Build, operate, and improve customer support and operations agents.
- Resolve escalations and improve agents to handle similar cases in the future.
- Share actionable bugs, feature requests, and customer feedback with Engineering and Research.
- Improve documentation and SDKs to address common customer issues.
- Identify account growth opportunities and route pricing or commercial discussions to the Portfolio team.
What we're looking for
- At least 2 years in a technical, customer-facing role; candidates with a strong solutions background may be considered with 1 year.
- Proficiency in at least one programming language; Python preferred.
- Daily use of coding agents such as Claude Code or Codex, with shipped projects and careful review of their output.
- Experience with REST APIs and ability to read and debug customer code.
- Strong written communication, especially in Slack.
- Ability to map customer use cases to API capabilities.
- Live within commuting distance of the San Francisco office.
Nice to have
- Built an agent or automation relied on by others.
- SQL experience.
- Experience with speech, audio, or voice AI products.
Benefits
- Equity grants.
- 100% employer-paid benefits.
- 401(k) match up to 4% for US-based full-time employees.