Forward Deployed Engineer (UK Based)

About this role

Deploy AI agents into customer operations, from workflow discovery and process improvement through implementation, debugging, and ongoing expansion. The role combines hands-on integrations and agent configuration with customer-facing delivery, and requires frequent travel to client sites.

About the company

Duvo builds an agentic automation platform that helps enterprises execute end-to-end operational work across legacy systems, UIs, and APIs.

The team

Go to Market

Stack

What you'll do

• Embed with customers from kickoff through production and ongoing support.
• Map workflows, identify automation opportunities, and improve processes before automating them.
• Translate business logic into agent behavior, including decision rules and exception handling.
• Configure agents and build integrations, scripts, and prototypes for customer systems.
• Debug production agents and iterate based on results.
• Manage customer stakeholders and deliver measurable business outcomes.
• Create reusable deployment patterns, templates, and runbooks.
• Share recurring customer workflow insights with Product and Engineering.

What we're looking for

• 5+ years of experience delivering work in real customer environments.
• Hands-on experience building, deploying, or operating AI and agentic systems in customer-facing settings.
• Experience with modern AI tooling, such as LLMs, agent frameworks, prompt engineering, evaluations, MCP, or retrieval.
• Strong systems thinking, engineering judgment, and process-design skills.
• Comfort with SQL, Python or JavaScript scripting, APIs, JSON, webhooks, and light data work.
• Able to lead customer working sessions, manage stakeholders, and explain trade-offs clearly.
• Fluent English and able to live in the UK or relocate before starting, with availability for client travel.

Nice to have

• Retail, e-commerce, or CPG experience.
• Knowledge of supply chain, procurement, category management, merchandising, finance operations, supplier management, or warehousing.
• Familiarity with ERPs and enterprise technology stacks.
• Additional European languages.

Benefits

• Competitive compensation including equity.
• Option to trade cash compensation for equity.

Hiring process

1. Screening call.
2. 30-minute online hiring manager call.
3. Approximately four-hour, fully compensated case study involving shipping a small project to production.
4. 30-minute online final interview.