200K–215K USD / year
Founding Commercial Account Manager
SalesHybrid — New York
Published on 2026-09-15
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About this role
Hex is seeking a Commercial Account Manager to oversee a portfolio of existing SMB and Mid-Market customers, focusing on renewals and upselling. This role involves defining the account management playbook and cultivating deep customer relationships as the team grows. You'll collaborate closely with other teams to enhance customer experience.
About the company
Hex is a collaborative analytics notebook platform for SQL and Python workflows. It helps data teams explore data, build analyses, and share interactive results with stakeholders.
The team
Sales
What you'll do
- Own renewals and expansions for existing customers
- Identify upsell opportunities within the customer base
- Forecast growth and retention targets
- Conduct technical discussions with customers
- Help establish the account management function
What we're looking for
- 3+ years of experience in SaaS account management or customer success
- Proven track record of driving account expansion
- Comfortable in a newly established function without a clear playbook
- Ability to conduct commercial conversations independently
Benefits
- Market-benchmarked salary & equity
- Comprehensive health benefits
- Flexible paid time off