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Founding Customer Success Manager
Customer successHybrid — London
Published on 2026-09-03
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About this role
Dust is seeking a Founding Customer Success Manager to build a function and customer relationships in the UK. This role involves guiding strategic enterprise customers from experimentation with AI to broad adoption and measurable outcomes.
About the company
Dust is a platform that helps companies build and deploy AI agents connected to their internal tools and knowledge.
The team
Customer Experience, Customer Success
What you'll do
- Own a portfolio of strategic enterprise customers
- Establish trusted-advisor relationships with C-level leaders
- Lead complex customer journeys from kickoff through adoption
- Drive measurable value realization and communicate outcomes
- Lead executive business reviews and strategic customer conversations
- Support customers through enterprise-wide change management
- Identify and develop expansion opportunities
- Build the foundations of Dust's Customer Success motion
What we're looking for
- 8+ years of experience in Customer Success or related role
- Experience with complex organizations requiring executive alignment
- Ability to influence C-level and VP-level stakeholders
- Track record of driving measurable customer outcomes
- Experience building or improving Customer Success processes
- Fluency in AI concepts and engagement with technical teams
- Strong judgment, initiative, and ownership
- Comfortable being both strategic and hands-on