80K–155K USD / year
Fraud Operations Specialist
OperationsHybrid — New York, NY
Published on 2026-11-04
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Investigate suspected fraud across account applications and transactions, and help protect customers and the company. The role includes resolving card disputes, coordinating with internal and external stakeholders, and improving fraud controls and investigation processes. Candidates must be available for a rotating schedule that includes nights, weekends, and holidays.
About the company
Ramp is a financial automation platform that provides companies with tools to manage expenses, optimize procurement, and improve financial workflows. It serves businesses looking to streamline their financial processes and enhance visibility into spending.
The team
Fraud Operations team within Risk.
What you'll do
- Review account applications and transaction activity for fraud indicators.
- Investigate first-party and third-party fraud alerts and document findings.
- Handle customer card disputes within card-network timelines.
- Use AI tools and automation to improve investigations and operational processes.
- Coordinate with customers, internal teams, financial institutions, and law enforcement.
- Analyze root causes and work with strategy and engineering teams to strengthen fraud controls.
What we're looking for
- At least 2 years of fraud prevention or investigations experience.
- Experience in fintech or technology, and in cards, payments, invoices, lending, or a related industry.
- Strong collaboration and written and verbal communication skills.
- Flexibility to work rotating nights, weekends, and holidays.
Nice to have
- Knowledge of NACHA rules and card-network dispute and chargeback processes.
- Experience with funds recovery, including ACH recalls and hold-harmless letters.
- Experience at a high-growth startup or integrating AI into daily work.
- Knowledge of SQL or Python.
Benefits
- Equity.
- Flexible paid time off.
- Medical, dental, and vision coverage for employees, with partial dependent coverage.
- 401(k) with employer match.
- Parental leave of up to 16 weeks at full pay for birthing and bonding, or 8 weeks for bonding.
- Home-office equipment, health and wellness stipend, and weekly coffee stipend.
- Relocation expense coverage to NYC or San Francisco, if needed.