300K–350K USD / year
Global Head of AI Deployment & Partner Delivery (US)
Customer successOn-site — New York
Published on 2026-10-19
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About this role
Lead Dust’s global AI Deployment team and make enterprise AI deployments repeatable and scalable. You’ll oversee complex customer transformations, establish delivery methods and success measures, and build a partner network that can deliver high-quality implementations and adoption.
About the company
Dust is a platform that helps companies build and deploy AI agents connected to their internal tools and knowledge.
The team
Global AI Deployment team within Customer Experience and Customer Deployment.
What you'll do
- Lead, develop, and grow the global AI Deployment team.
- Create shared deployment methods, standards, playbooks, and delivery metrics for Dust and partners.
- Personally lead complex, high-priority customer deployments and AI transformation programs.
- Align customer stakeholders on goals, use cases, success measures, and change plans.
- Build partner delivery capacity through onboarding, training, certification, and co-delivery.
- Monitor delivery health and adoption, resolve at-risk engagements, and transition customers to Customer Success.
What we're looking for
- At least 6 years leading and developing customer-facing deployment or delivery teams.
- Experience leading complex enterprise deployments or transformation programs with measurable outcomes.
- Experience building or improving deployment methodologies, professional services models, or delivery functions.
- Experience leading organizational change and creating adoption plans or champion networks.
- Understanding of how systems integrators and implementation partners deliver, staff, and grow practices.
- Ability to advise on AI agents and discuss prompting, context, tools, retrieval, evaluations, reliability, and cost.
- Able to assess integrations, data, authentication, permissions, security, and production readiness with technical teams.
- Comfortable traveling to customers and partners.
Nice to have
- Experience leading delivery across multiple regions or customer segments.
Benefits
- Equity
- Commission