Global Head of Professional Services
About this role
Lead and evolve Ashby’s global Professional Services organization as the company scales upmarket. The role combines customer implementation outcomes with services strategy, team leadership, operational scaling, and commercial performance, including P&L ownership.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Global Professional Services within Customer Success, spanning Implementation, Integrations Consulting, and Build Services. The organization includes 2 directors, 2 managers, 20 Implementation Specialists, 3 Implementation Consultants, and 6 Integrations Consultants.
What you'll do
- Set the global Professional Services strategy and develop services for complex Enterprise customers.
- Differentiate implementation approaches by customer segment and expand paid services offerings.
- Lead, hire, coach, and develop a multidisciplinary global team.
- Establish implementation quality standards, project governance, and customer outcome metrics.
- Partner with Sales and Solutions Engineering on discovery, scoping, Statements of Work, and complex deals.
- Own services economics, revenue, margin, resource allocation, and the function’s P&L.
- Forecast capacity and build scalable delivery methods, playbooks, and operational systems.
- Work with Product and Engineering to address recurring implementation complexity.
What we're looking for
- Experience building or significantly transforming Professional Services at a high-growth B2B SaaS company.
- Experience leading Professional Services teams, including frontline managers.
- Expertise in commercializing services, designing offerings, and managing delivery economics.
- Experience with complex SaaS implementations involving integrations, data migration, configuration, or Enterprise workflows.
- Strong people leadership and experience developing leaders and technically sophisticated teams.
- Ability to partner effectively with Sales, Product, Engineering, and Customer Success.
- Strong operational command of capacity planning, project economics, delivery methods, and metrics.
- Clear communication and sound judgment across executive and customer-facing contexts.
Hiring process
- 30-minute recruiter screen
- 45–60-minute hiring manager interview with the VP of Customer Success
- 45–60-minute leadership interview
- 60-minute practical exercise and presentation
- Final-round cross-functional conversations, including the CEO and Sales leader, followed by closing questions with the hiring manager