265K–295K USD / year
Global Head of Solutions
Customer successRemote — United States
Published on 2026-09-29
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About this role
Lead Sardine’s Integration and Support engineering organization, overseeing about 20 people across three functions. Build scalable delivery and support practices, develop technical leaders, and guide complex customer scoping and integrations. Partner with Sales, Account Management, and the POC team to improve customer outcomes and drive revenue retention and growth.
About the company
Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.
The team
Integration and Support engineering, spanning three functions.
What you'll do
- Lead and scale an organization of roughly 20 technical staff across Integration and Support engineering.
- Develop playbooks, onboarding, best practices, and service-level agreements.
- Coach technical leads and help them develop as people leaders.
- Provide technical judgment on customer scoping and contract structuring.
- Partner with Sales and Account Management to support cross-sell, upsell, and net revenue retention.
- Collaborate with the POC team, including Data Scientists, to help deliver successful proofs of concept.
What we're looking for
- Experience leading teams of 20 or more in B2B SaaS and building a management layer.
- Experience in financial services, fraud, risk, compliance, or banking.
- Deep technical and product expertise, including integration scoping.
- Track record of establishing operational processes, playbooks, and SLAs.
- Experience scaling teams through rapid growth.
- Strong coaching skills and comfort leading through change.
Nice to have
- Experience across both pre-sales and post-sales functions.
- Broader fintech experience.
Benefits
- Equity, with early exercise available for all options, including pre-vested options.
- Flexible paid time off and a year-end break.
- Health, dental, and vision coverage for employees and dependents in the US and Canada.
- 4% 401(k) or RRSP matching in the US and Canada.
- Home-office setup stipend, monthly meal and social meet-up stipends, and annual health and learning stipends.