100K–120K EUR / year
Head of CS - Nachunternehmer (m/w/d)
Customer successHybrid — Berlin, Germany
Published on 2026-10-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead Cosuno’s Customer Success team for subcontractors and own churn reduction, winbacks, onboarding activation, and performance forecasting. The role combines team leadership and operational playbook ownership with personally handling difficult cancellations and escalations.
About the company
Cosuno is a construction tendering platform that helps contractors find relevant bids and submit offers across the DACH market.
The team
Customer Success I Subcontractor
What you'll do
- Own churn outcomes for the subcontractor segment, targeting churn below 20%.
- Build and continuously improve winback and onboarding playbooks; track results weekly.
- Lead team performance, including case throughput, coaching, and forecasting.
- Personally handle difficult cancellations and customer escalations.
- Partner with Product and Sales to share structured customer feedback and identify activation barriers or expectation mismatches.
What we're looking for
- 3–5 years of B2B SaaS experience in Customer Success, retention, renewals, or account management.
- At least 2 years leading a quota-carrying team.
- Demonstrated winback or renewal results.
- Experience in SMB or high-volume businesses.
- Proficiency with Salesforce or a comparable CRM and a BI tool.
- Native-level German (C2) and fluent English.
- Based in Berlin or willing to work from the office at least two days per week.
Benefits
- Permanent contract.
- Modern equipment.
- Choice of Berlin-Kreuzberg office or hybrid work.
- Regular one-to-ones and development conversations.
- Company and team events, online and in person.