170K–276K USD / year
Head of Customer Education
Customer successRemote — US
Published on 2026-08-11
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About this role
The Head of Customer Education at Ashby will manage and unify the Recruiting Operations Consulting, Academy, and Product Enablement functions. The role involves overseeing customer engagements, content strategy, and building scalable educational programs while being closely involved in team management and development.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Customer Education
What you'll do
- Oversee RecOps Consulting engagements and ensure value delivery
- Partner with Academy Manager on content strategy and program development
- Build out Product Enablement function for effective team onboarding
- Create scalable infrastructure for the education functions
What we're looking for
- Experience in Recruiting Operations, Customer Success, or Customer Education
- Strong leadership skills with a focus on team development
- Ability to think critically about educational practices
- Comfortable working closely with various functions and teams
Nice to have
- Familiarity with digital education tools
- Experience in content creation and management
- Previous consulting experience in education strategies
Benefits
- Unlimited PTO with a recommended four weeks per year
- Twelve weeks of fully paid family leave
- Generous equipment budget
- Health insurance premiums fully covered
Hiring process
- Recruiter Screen - 30 minutes
- Hiring Manager Interview - 45 minutes
- Presentation with CE team leads and cross-functional partners - 60 minutes
- Final Panel with VP of CS and CEO - 60 minutes