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Head of Customer Success, APAC
Customer successHybrid — APAC, Sydney, Australia
Published on 2026-09-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As Head of Customer Success for the APAC region, you'll build and lead a Customer Success team focused on maximizing value for strategic customers using Claude AI. This role involves localizing strategies across diverse markets and ensuring customer satisfaction while collaborating globally.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Build and lead a Customer Success organization across APAC
- Define and execute the APAC CS strategy
- Own customer health and satisfaction metrics
- Hire and develop high-performing team members
- Partner with global teams for consistent customer experience
- Represent the company in senior customer engagements
- Build relationships with channel and cloud partners
- Contribute to global CS strategy
What we're looking for
- 15+ years in management consulting or customer-facing advisory roles
- Experience building multi-market Customer Success organizations
- Track record of scaling CS teams across APAC
- Strong leadership and people management skills
- Executive presence with ability to engage C-suite stakeholders
- Excellent cross-functional partnership skills
Nice to have
- Experience leading Customer Success across APAC
- Fluency in an APAC language
- Experience in a new APAC market
- Background in API products or consumption-based models
- Familiarity with AI/ML technologies
- Working with APAC hyperscaler and channel partners
- Influencing global product roadmaps
- Passion for responsible AI development