540K–585K USD / year
Head of Partner Services Delivery and Success
Customer successHybrid — San Francisco, CA
Published on 2026-11-03
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About this role
Lead and build Anthropic’s global partner services delivery and success function, ensuring partner-led Claude deployments reach production and deliver measurable customer impact. Establish deployment methods, quality standards, partner capability, and performance measurement as demand scales.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
The team
Partner Services Delivery and Success within Partnerships, reporting to the Global Head of Partnerships.
Stack
ClaudeLLMsAI agents
What you'll do
- Set deployment strategy and select approaches and partners as models and use cases evolve.
- Build and lead a global field delivery organization across the Americas and international markets.
- Define delivery standards, inspect live engagements, and address quality shortfalls with partners.
- Develop partner delivery capability, reusable methods, and centers of excellence.
- Track partner health and lead escalations independently from commercial relationship owners.
- Coordinate account teams and partner delivery leaders around a shared deployment plan.
- Build delivery measurement and use Claude to analyze delivery records, quality signals, and patterns.
- Sponsor strategic deployments and travel for partner and customer engagements.
What we're looking for
- 15+ years in technical delivery, professional services, or solutions leadership, including several years leading leaders.
- Experience building a delivery organization and scaling its volume by an order of magnitude.
- Accountability for large enterprise deployments reaching production and being used.
- Experience assuring delivery through partners’ engineering teams while maintaining quality.
- Experience working with or inside global systems integrators and advisory firms.
- Understanding of go-to-market organizations based on a consumption business model.
- Technical proficiency with enterprise AI use cases, agent architectures, LLMs, and evaluations.
- Strong executive presence and ability to build durable relationships with partner and customer leaders.
Nice to have
- Experience leading delivery during the early years of a technology and developing methods while delivering.