263K–290K USD / year
Head of Product, Growth + Monetization
ProductRemote — United States
Published on 2026-09-22
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead Help Scout’s growth and monetization strategy, owning the customer acquisition funnel from signup through trial-to-paid conversion and supporting expansion across the product portfolio. This player/coach role is accountable for revenue outcomes, experimentation, and cross-product pricing strategy.
About the company
Help Scout provides customer service software designed to help businesses deliver exceptional support experiences. The company focuses on building tools that enhance communication and collaboration between teams and their customers.
The team
Growth team, reporting to the Chief Product Officer; partners with the Conversations and Intelligence product teams.
What you'll do
- Own the growth vision, roadmap, and execution for signup, onboarding, activation, and trial-to-paid conversion.
- Lead growth experiments for new business and existing-customer expansion in partnership with other product leaders.
- Own the portfolio-wide pricing and packaging framework.
- Build growth models, experimentation standards, and playbooks for teams across the company.
- Manage growth PMs as the group expands, while contributing directly to strategic work.
- Partner with Marketing, Sales, and Customer Success across the customer lifecycle.
What we're looking for
- 5+ years leading growth in B2B SaaS with a free-trial or freemium motion.
- Demonstrated success improving a product line’s revenue or adoption.
- Hands-on experience defining metrics, designing experiments, and interpreting results.
- Experience designing outcome-based pricing frameworks.
- Technical fluency to discuss architecture and engineering estimates; understanding of AI and agentic product failure modes.
- Experience directly managing people and coaching teams.
- Strong writing, cross-functional influence, and fluency with AI tools for research, strategy, and prototyping.
Nice to have
- Experience with product-led growth and monetization of AI-driven features.
Benefits
- Equity and bonus offered.
- Flexible time off.
- 12 weeks of fully paid parental leave.
- Home office stipend.
- Coworking stipend up to $300 per month.
- $1,800 annual professional development stipend.
- Health insurance for employees and dependents in the U.S. or Canada.