243K–292K USD / year
Head of Product, New Customer Experience
ProductHybrid — San Francisco, CA
Published on 2026-09-18
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About this role
The Head of Product for the New Customer Experience team at Gusto will oversee the entire product experience for new customers, ensuring they effectively navigate and activate Gusto's services. This role requires strong leadership in a fast-paced environment, leveraging AI to enhance customer interactions and streamline onboarding processes.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
New Customer Experience team
What you'll do
- Own the end-to-end new customer experience
- Set a strategy for small business discovery and evaluation of Gusto
- Create a best-in-class onboarding experience
- Collaborate with cross-functional teams to implement product vision
- Coach and lead a team of product managers
What we're looking for
- 10+ years of product management experience
- Experience leading and managing product managers
- Accountability for growth or onboarding funnels
- Hands-on experience with AI-powered customer experiences
- Experience in selling to SMBs
Nice to have
- Experience with public web surfaces
- Strong experimentation instincts