365K–435K USD / year
Head of Programmatic Customer Success
Customer successHybrid — San Francisco, CA | New York City, NY
Published on 2026-10-09
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About this role
The Head of Programmatic Customer Success at Anthropic will lead a new function focused on scaling customer engagement and adoption of AI systems like Claude. This role involves defining customer journeys, implementing programmatic strategies, and managing a cross-functional team to drive usage outcomes.
About the company
Anthropic builds reliable and interpretable AI systems, including the Claude family of models, for businesses and developers. The company focuses on AI safety research and practical AI assistants for enterprise and consumer use.
What you'll do
- Define the customer journey and key moments for daily usage.
- Own the programmatic customer success strategy and account tiering.
- Design digital success programs for activation and onboarding.
- Build AI-powered engagement initiatives.
- Establish metrics and track customer activation indicators.
- Conduct experiments to impact customer behavior.
- Hire and lead a high-leverage team.
What we're looking for
- Experience in leading programmatic customer success at scale.
- Proven ability to build scalable systems from scratch.
- Strong skills in cross-functional collaboration and influence.
- Data-driven decision-making with experiment design experience.
- Experience in team management and development.
Nice to have
- Experience in digital/PLG, partner ecosystems, lifecycle marketing.
- Familiarity with AI workflows and automation.
- Background in fast-growing tech companies.
- Understanding of tiered customer coverage models.