80K–1662K VARIES BY LOCATION / year
Head of Region
OperationsHybrid — France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, United Kingdom
Published on 2026-11-12
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About this role
Lead Mews’ business across an assigned EMEA region, bringing commercial growth, onboarding and customer success together under one strategy. Own regional performance and P&L, grow customer relationships and shape how the business operates and scales.
About the company
Mews builds a cloud property management platform that helps hotels run operations and improve guest experiences.
What you'll do
- Own the regional go-to-market plan, new ARR and revenue from customers going live.
- Lead Business Development, SMB and Mid-Market Sales, Onboarding and Customer Success.
- Manage the full customer journey, from sale and go-live through adoption, renewal and expansion.
- Build executive relationships with major hotels and groups, and lead recovery plans for at-risk customers.
- Manage regional P&L, headcount, capacity and controllable costs with Finance and RevOps.
- Develop team leads and senior specialists, and coordinate shared teams with other regional leaders.
- Build AI systems, tools and standards that improve regional decision-making and operations.
What we're looking for
- 8+ years of experience in B2B SaaS or hospitality commercial roles, including 3+ years leading teams.
- Track record of meeting or exceeding commercial targets and owning a commercial plan.
- Experience leading onboarding, customer success, implementation or delivery, with accountability for go-live, adoption, retention and net revenue retention.
- Experience leading teams across multiple disciplines and owning a P&L or budget.
- Fluent in English and the primary language of the region.
- Hands-on AI experience equivalent to AI Fluency Level 4, including building tools, systems or standards adopted by a team.
Nice to have
- Hospitality or hotel technology experience.
- Experience in a matrix organisation with shared teams and cross-region stakeholders.
Benefits
- Unlimited paid holiday.
- Company share program.
- Paid parental leave: six months for primary caregivers and two months for secondary caregivers, after one year of service.
- Annual learning budget of €300, with additional budget for high performers.
- Flexible hybrid working and the option to work abroad for a few weeks each year.
- Home-office setup budget and monthly work-from-home allowance.
- Relocation options after one year.