198K–297K EUR / year
Head of Renewals, EMEA & APAC
OperationsHybrid — Dublin, Ireland
Published on 2026-11-06
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About this role
Lead Stripe’s renewals strategy and distributed Renewals Specialist team across EMEA and APAC. Build a proactive, scalable renewal operation that improves retention, supports expansion, and protects sustainable commercial outcomes.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Renewals Team, within Revenue Operations.
What you'll do
- Set regional renewals strategy and adapt global priorities for markets and customer segments.
- Build early renewal planning with Sales and Customer Success, engaging 12–18 months ahead where appropriate.
- Establish forecasting, risk review, deal strategy, and escalation cadences.
- Plan team coverage and capacity across strategic and scalable portfolio support.
- Recruit, coach, and develop Renewals Specialists.
- Guide complex negotiations and act as an executive sponsor for key customers.
- Scale shared playbooks, systems, and AI-enabled workflows with quality controls and human review.
- Share customer and commercial insights to improve renewal processes and tooling.
What we're looking for
- 10+ years in renewals, customer success, account management, or technology sales, including 5+ years of people leadership.
- Experience leading distributed commercial teams across markets and cultures.
- Track record in complex renewal or existing-customer negotiations and retention and growth outcomes.
- Ability to partner with senior Sales and Customer Success leaders in a matrixed organization.
- Experience building proactive renewal models and scaling team coverage and operating processes.
- Strong forecasting, analytical, commercial, and executive communication skills.
- Ability to develop high-performing teams and translate strategy into measurable execution.
Nice to have
- Led a dedicated renewals organization.
- Experience across both EMEA and APAC.
- Payments, financial infrastructure, or consumption-based commercial experience.
- Experience applying automation and AI to commercial workflows.