300K–450K USD / year
Head of Strategic Accounts, Solutions Architecture
Customer successHybrid — South San Francisco, California, United States
Published on 2026-11-09
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About this role
Lead Stripe’s Strategic Accounts Solutions Architecture organization, guiding senior architects who support complex, high-impact customer relationships. Set the team’s strategy, coach technical leaders, and stay hands-on in major engagements while partnering with Product and Engineering to turn customer insights into scalable product improvements.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Strategic Accounts Solutions Architecture
Stack
APIsAI
What you'll do
- Set the team’s vision, strategy, and operating model.
- Hire, coach, and retain senior Solutions Architects.
- Partner with account leaders to deepen customer relationships and drive growth.
- Lead complex architecture engagements, executive briefings, solution design, and escalations.
- Advise senior customer executives and technical leaders.
- Influence Product and Engineering roadmaps using strategic-account insights.
- Promote AI-enabled team workflows and share reusable technical patterns.
- Define metrics for customer outcomes, account growth, and product influence.
What we're looking for
- 6+ years leading technical pre-sales, solutions architecture, sales engineering, or comparable teams serving major accounts.
- Track record of hiring and developing senior technical talent.
- Strong technical fluency across architectures, APIs, data flows, integrations, security, and reliability.
- Experience advising senior customer leaders on business-critical initiatives.
- Evidence of connecting technical strategy to customer outcomes and account growth.
- Experience influencing Product and Engineering roadmaps.
- Practical experience using AI tools to improve work quality, speed, or scale.
- Strong executive communication, judgment, and cross-functional leadership.
Nice to have
- Experience in payments, financial infrastructure, or fintech.
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- 401(k) plan
- Medical, dental, and vision benefits
- Wellness stipends