100K–160K EUR / year
Head of Support Engineering
AIOn-site — Paris
Published on 2026-10-12
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About this role
The Head of Support Engineering will own and scale support functions at Dust, focusing on building AI systems that enhance customer support while systematically analyzing customer issues to improve overall service. This hands-on role requires leading the support engineering team and iterating on support strategies as the company grows.
About the company
Dust is a platform that helps companies build and deploy AI agents connected to their internal tools and knowledge.
The team
Customer Experience
What you'll do
- Set the technical direction for the support stack
- Design, ship, and maintain AI agents and automation workflows
- Identify and eliminate recurring issues through automation
- Build and maintain internal tooling to increase team efficiency
- Define and manage the 'Support as a Product' backlog
What we're looking for
- Experience in function-building for support engineering
- High technical aptitude for analyzing logs and troubleshooting systems
- Fluency in building AI tools and automations
- Exceptional prioritization skills
- Experience in people leadership and team development
- Effective communication with technical and non-technical audiences
Nice to have
- Experience with AI/LLMs
- Background in automation and systems engineering
Benefits
- Competitive compensation package
- Significant equity in a Sequoia-backed startup
- Health benefits for employees and dependents
- New equipment provided
- Opportunity for travel between offices