150K–226K EUR / year
Head of Technical Account Management, EMEA
Customer successOn-site — EMEA
Published on 2026-10-07
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About this role
As Head of Technical Account Management for EMEA, you will be responsible for leading the regional direction and performance of the Technical Account Management Support and Services, overseeing teams that support Stripe’s largest direct merchants and platforms. You will work closely with various internal teams to translate global priorities into regional plans focused on user outcomes and service quality.
About the company
Stripe provides payment infrastructure and financial tools that help businesses accept payments, manage subscriptions, and move money globally. It serves startups through large enterprises with APIs for online and in-person commerce.
The team
Technical Account Management, Support and Services (TAMSS)
What you'll do
- Set and execute the multi-year strategy for EMEA TAMSS.
- Lead and scale a distributed Technical Account Management organization.
- Own regional outcomes for paid support growth and service delivery.
- Determine the regional organizational structure and coverage model.
- Build relationships with executive technical and business leaders.
- Provide oversight for user escalations and critical support incidents.
- Use feedback and data to improve performance.
What we're looking for
- 15+ years in technical account management or related fields.
- 6+ years managing teams and managers.
- Experience developing strategies and organizational plans.
- Strong technical and commercial judgment.
- Ability to align leadership with different priorities.
Nice to have
- P&L management experience.
- Experience in financial technology or API-based products.