90K–129K USD / year
Implementation Consultant - Americas
Customer successRemote — US
Published on 2026-10-06
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About this role
The Implementation Consultant will lead technical configurations for new Ashby customers, working closely with an Implementation Specialist. This role focuses on understanding customer requirements, executing tailored platform configurations, and guiding customers through the go-live process.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Professional Services team within Customer Success
What you'll do
- Own technical configuration execution for new customers
- Partner with Implementation Specialist to confirm customer requirements
- Define and execute a testing plan before go-live
- Document configuration choices for optimization post-launch
What we're looking for
- Experience in complex SaaS implementation and project management
- Strong customer-centric approach
- Technical proficiency with complex products
- Critical thinking and solution orientation
Nice to have
- Familiarity with Talent Acquisition teams and processes
Hiring process
- Recruiter Screen with Talent Team
- Interview with Manager of Strategic Implementations
- Take Home Exercise
- Deep Dive Interview with Strategic Implementation Specialists
- Final Round with cross-functional stakeholders