Implementation Consultant (m/w/d)

About this role

Onboard newly assigned customers onto Cosuno’s construction procurement platform and drive them toward independent, sustained product use. The role focuses on fast, high-volume outreach, tracking activation, and sharing customer onboarding obstacles with Product to improve self-service resources.

About the company

Cosuno is a construction tendering platform that helps contractors find relevant bids and submit offers across the DACH market.

The team

Customer Success I Subcontractor; reports to the Head of Customer Success and works closely with Sales and Customer Success Managers.

Stack

What you'll do

• Manage around 40 customer onboardings per month, including outreach, screenshare calls, setup, follow-up, and support with first offers.
• Contact each assigned customer within three working days and monitor activation signals in Salesforce.
• Follow up with customers who are stuck and work toward at least 90% activation 30 days after onboarding.
• Share recurring onboarding challenges with Product to improve tooltips, product tours, and help content.
• Build or improve scripts, checklists, and onboarding workflows as needed.

What we're looking for

• At least one year in a high-volume customer-facing role such as onboarding, customer support with activation goals, inside sales, or B2B customer service.
• Confident explaining software by phone and screenshare.
• Organized and disciplined with CRM documentation.
• Native-level German (C2) and good English.
• Based in Berlin or willing to attend office days.
• Comfortable with frequent customer calls and persistent follow-up.

Benefits

• Permanent contract.
• Modern equipment.
• Flexible choice of Berlin-Kreuzberg office or hybrid work.
• Regular one-to-ones, open feedback culture, and company and team events.
• Development path into retention sales or product enablement.