94K–136K USD / year
Implementation Engineer
Customer successRemote — United States
Published on 2026-10-26
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About this role
Own customer onboarding from post-sale handoff through technical implementation, enablement, and initial value, typically over the first 30–60 days. Coordinate with customers, the SOC, Customer Success, and technical teams to configure and validate security integrations and ensure a smooth transition to ongoing support.
About the company
Expel provides managed detection and response security services backed by software and human analysts. It helps organizations monitor threats and respond to incidents faster.
Stack
Expel WorkbenchEDRSIEMNDRCASBAWSAzureGCP
What you'll do
- Manage 15–20+ customer implementations at a time, tracking milestones and timelines.
- Lead technical onboarding, including security integrations, configurations, platform training, and incident simulations.
- Partner with the SOC to validate customer configurations for threat detection and response.
- Identify blockers and readiness gaps early, escalating risks to avoid delays and retention issues.
- Coordinate handoffs to Customer Success with relevant technical context, expectations, and documentation.
- Recommend onboarding and process improvements based on recurring customer challenges.
What we're looking for
- 2+ years implementing SaaS solutions, security services, or IT services in enterprise environments.
- Experience in a customer-facing technical role such as implementation engineering, solutions engineering, technical support, or professional services.
- Working knowledge of EDR, SIEM, NDR, CASB, networking fundamentals, and cloud environments.
- Understanding of enterprise security practices and frameworks such as SOC 2, ISO 27001, and HIPAA.
- Strong technical troubleshooting, communication, project management, and customer expectation-setting skills.
- Bachelor’s degree or equivalent practical experience.
Benefits
- Bonus eligibility and equity
- Unlimited PTO
- Work location flexibility
- Up to 24 weeks of parental leave
- Health benefits